CASE STUDY OF SUPPLY CHAIN OPERATIONS AND SIX SIGMA QUALITY OF OPERATIONS OF DABBA WALA.

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INTRODUCTION

A Dabbawalla basically is a person in India, in the city of Mumbai who has a job to deliver fresh home-made food to office employees. It is basically logistics of home-made food from home to the office of workers/ employees. The food is delivered in tiffin known as lunch box.

HISTORY/ BACKGROUND

Dabbawalla has a rich history as it started in 1885. When India was under the British due to the difference in culture the British food was not loved by the Indian employees working in British organizations. So, a service started on this concept to bring them food from their home which got to known as Dabba Wala.

ORGANIZATIONAL HEIRARCHY AND STRUCTURE

The organization has a flat structure. The people of the community are hired normally. The norms, values and beliefs are strictly followed which means the organization as strong organizational culture. Quarterly meetings are held to discuss and resolve if any issue.

SUPPLY CHAIN PROCESS OF DABBA WALA

The dabba Wala organization has achieved an outstanding feat of six sigma rating as it has performed on 99.99997 rating. The error rate is very minimum 1 in 16 million transactions. This feat has been achieved by Dabba Wala without use of information technology which none organization could achieve.

SIX SIGMA

Six sigma is a technique and tool used to improve performance. It was first introduced by Bill smith an engineer working at Motorola in 1986. The in 1995 Bill smith used it in general electric.

DELIVERY SYSTEM OF DABBA WALA

Delivery of lunch boxes of around 2 lakh people on time. They also carry the empty lunch boxes of the customers back to home. The entire transaction is performed with complete excellence. About 40000 transactions of delivery and return take place each day.

CODING SYSTEM

The Dabba Wala uses unique colors and symbols to avoid errors and mistakes. The elements of the coding process include:

§  Origination point

§  Location name

§  Nearest railway station name

§  Destination address and location

ECONOMIC ANALYSIS

Everyone gets around eight thousand Indian rupees a month. There is no cost of the organization for example fuel, technology etc.

CONCLUSION

In these modern times where information technology and technological advancements are used for success. Dabba Wala works without information technology but still has immense success without any errors. Their team management, dedication and strict norms and ethics have made them a strong organization. The collaboration between the teams has been excellent which makes it easy for them to manage such a huge service organization

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