CASE STUDY OF SUPPLY CHAIN OPERATIONS AND SIX SIGMA QUALITY OF OPERATIONS OF DABBA WALA.

INTRODUCTION A Dabbawalla basically is a person in India, in the city of Mumbai who has a job to deliver fresh home-made food to office employees. It is basically logistics of home-made food from home to the office of workers/ employees. The food is delivered in tiffin known as lunch box. HISTORY/ BACKGROUND Dabbawalla has a rich history as it started in 1885. When India was under the British due to the difference in culture the British food was not loved by the Indian employees working in British organizations. So, a service started on this concept to bring them food from their home which got to known as Dabba Wala. ORGANIZATIONAL HEIRARCHY AND STRUCTURE The organization has a flat structure. The people of the community are hired normally. The norms, values and beliefs are strictly followed which means the organization as strong organizational culture. Quarterly meetings are held to discuss and resolve if any issue. SUPPLY CHAIN PROCESS OF DABBA WALA The dabba Wala o...